At Mercantile Bank we commit to taking full responsibility for unauthorized withdrawals of funds from your account via the Internet. The responsibility applies to the withdrawal of funds by a third party who is not authorized to operate in your account, and who operated without your knowledge or permission, without your consent and without your cooperation.
The Bank will credit your account with an amount equal to the amount of the funds drawn from your account, provided that you have notified the Bank in writing of the event no later than 30 days from the date of its occurrence.
The granting of our responsibility is conditional upon your confidentiality regarding your password and information in your accounts and compliance with the instructions posted on the Bank's website and with your consent to cooperate and assist the Bank as required in the investigation of the event.
