Secure Login to Your Account

Bank policies regarding permanent passwords

• The information and access permissions are intended for you only
• Bank notifications will be sent in a secure environment as part of a process of tightening the security measures of the Bank to ensure confidentiality of information and protect your privacy
• Notifications by email/text which include bank information will be sent in encrypted files which can be opened by entering a password
• If you have set a password on the website or the application, use that password. If you forgot your password or did not set one, click the link you receive in a message from the Bank to have a password sent by text message (SMS) to the updated telephone number in the Bank's records
• Passwords are valid for half a year and may be set/changed at any time through the Bank website and/or the application
• Your permanent password is a means of identification and should not be transmitted to anyone, even individuals claiming to be employees of the Bank
• It is very important to remember to notify the Bank of a lost phone or change in telephone number so the person who has them cannot use your password
• If any stakeholders or any individuals identifying themselves as representatives of the Bank ask for your means of identification, refuse and report the request immediately to your branch or to Telebank *3477. Likewise, notify the Bank of any changes to the email address you gave the Bank at registration